West Texas A&M University
WTClass Support Portal

Working Remotely for Staff

In the event that routine work or academic functions are disrupted due to prolonged campus or building closures, you may find it necessary to work from off campus. We provide a variety of services to connect you with colleagues and students remotely so that work and learning can continue uninterrupted.

Be prepared! It is best to know these options will work for you before you actually need them. Test access to your equipment and resources at home before the need arises and contact us if you have any questions or issues.

If you do not have equipment at home that meets these standards, please consult with your supervisor.

Getting Help!

If you need additional assistance with anything on this page, or have any technical questions or problems, please contact the Information Technology Success Center at itsc@wtamu.edu or 806.651.4537.

Additionally, IT support personnel will be available through the Buff Help support portal, allowing you to share your screen with IT support personnel and enable them to resolve your issues while connected together. See also: How to connect to Live Help

Work Remotely:

Duo Two Factor Authentication

You are encouraged to set up Duo Two Factor Authentication on more than one phone in case you do not have your mobile phone with you or are not at your office phone. You can use the Manage Devices feature to add, remove, or change the devices that Duo can use to verify who you are.  

When you are logging in, you can choose which line Duo will send the authentication request to (via smart phone app, SMS text message, or phone call depending on what you chose).

Webmail

Webmail allows you to access your email when you are away from your office computer. Please remember, if you are off campus you will need to have DUO for 2-factor authentication configured in order to access Webmail. 

You can access webmail at https://webmail.wtamu.edu or by:

  1. Go to www.wtamu.edu
  2. Click on the Faculty and Staff link in the menu on the right.
  3. Click on the Faculty and Staff Email icon.
  4. Log in with your Academic login information 

Accessing WT's Virtual Private Network (VPN)

Please note that most WTAMU and cloud resources, such as WTClass, WebEx, OneDrive, and Office 365 do not require the use of VPN. Using WTAMU's VPN allows a secure connection to the internet from anywhere. Additionally, connecting by VPN allows you to remotely connect to your computer when you are not sitting in your office.

If you need any additional help on getting connected to VPN or if you are having problems connecting to your computer remotely, please contact the IT Success Center (ITSC) at 806.651.4357.

Cloud Storage (OneDrive)

When you save your files in OneDrive, you can always access the latest version of your files no matter where you are located as long as you are connected to the internet. With your WT Academic Email account, you have access to 1 TB of storage space through OneDrive. 

To Access OneDrive 

  1. Visit http://onedrive.live.com
  2. Click "Sign in" at the top right corner of the page.
  3. Enter your WTAMU email address and click “Next”.
  4. Select the option for “Work or school account Created by your IT department”.
  5. Enter your WTAMU email address and password and click “Sign in”.
  6. Authenticate through DUO.

Additional instructions on using OneDrive can be found at:http://students.wtamu.edu/office.html

Web Conferencing Software

Microsoft Teams

Microsoft Teams is a powerful team collaboration tool that allows you to instantly communicate with WTAMU Colleagues, WTAMU Students, and other people around the world. With the click of a button you can open a text chat, make a voice or video call, and even start an online meeting. Teams makes online communication more collaborative and engaging. And, you can use Teams from nearly any computer or mobile device, on campus or anywhere in the world where you have Internet access. 

Additional help with Teams can be found at http://faculty.wtamu.edu/teams/ or by contacting the IT Success Center (ITSC) at 806.651.4357 or itsc@wtamu.edu. 

WebEx

Web conferencing lets you connect with anyone, anywhere, in real time. WebEx combines desktop sharing through a web browser with phone conferencing and video, so everyone sees the same thing while you talk.

Additional help with WebEx can be found at http://faculty.wtamu.edu/webex/ or by contacting the IT Success Center (ITSC) at 806.651.4357 or itsc@wtamu.edu.

Anti-Virus Software

If you do not already have an anti-virus software on your computer, you can help protect your computer by downloading Sophos. Sophos has a free version that you can download on your personal computers for up to 3 systems at https://home.sophos.com. Both PC and Mac versions are available as well as a Free download. A Premium (paid) version is also available for users who would like added protections.

Additionally, Malwarebytes is effective at protecting your computer from Malware and also has a free version.

Microsoft Office

If you do not have Microsoft Office on your computer at home, you may download Microsoft Office for free by using your WT email account. Learn how to download Microsoft Office, or visit our Office 365 site for more information.

For more information:

Staff who would like additional assistance using these tools are encouraged to contact the Information Technology Success Center at itsc@wtamu.edu or 806.651.4537 at itsc@wtamu.edu or call at 806.651.4357.